Terms & Conditions
About Us
AG&G Apex Glycerine and Glycol is a premier chemical distributor delivering high-purity Vegetable Glycerine (VG) and Propylene Glycol (PG) to clients throughout the UK, Ireland, and across Europe.
These Terms
These terms and conditions apply to all sales of goods by us to you. By placing an order, you agree to be bound by these terms.
Products and Intended Use
Our products meet USP/BP, food grade, and cosmetic grade standards. It is the buyer's responsibility to ensure the product is suitable for their specific intended use.
Orders and Payment
All orders are subject to acceptance and availability. Payment must be made in full at the time of ordering unless otherwise agreed in writing.
Delivery
We deliver throughout the UK, Ireland, and across Europe. Delivery times are estimates and not guaranteed.
Returns and Refunds
Returns are accepted within 14 days of delivery for unopened and undamaged goods. Please contact us to initiate a return.
Safety and Handling
Please refer to the Safety Data Sheets (SDS) for detailed information on the safe handling and storage of our products.
Returns & Refunds Policy
We want you to be completely satisfied with your purchase. If you need to return an item, please notify us within 14 days of receipt. All returned items must be in their original, unopened, and resaleable condition. Once we receive and inspect the return, we will process your refund minus any applicable shipping costs.
Delivery Policy
We offer reliable shipping options across the UK and Europe. Orders are typically processed and dispatched within 1-2 business days. Shipping costs are calculated based on weight and destination. You will receive a tracking number once your order is on its way.
Intended Use & CLP Notice
Our VG and PG are intended for use in pharmaceutical, food, and cosmetic applications. Please ensure compliance with all local regulations, including CLP labeling if you are using these products as bases for other chemical mixtures.
Safety Data Sheets
Download SDS — Vegetable Glycerine (PDF)
Download SDS — Propylene Glycol (PDF)